Pets can reduce stress and ease loneliness. The pet industry therefore is steadily growing, year by year. Pet owners splurged on everything from pet food and treats to pet sitting and toys. The result is an expansion of the pet market and pet shops will inevitably have to face fiercer competition. Their success will then depend on how they use technology to help create loyalty programs to retain customers, manage pet information and products properly to enhance operation efficiency and boost business to secure profits.