Food is essential to the people. As living standards have improved people dine out more frequently, resulting in crowded restaurants during peak hours. Traditional one-on-one ordering service has become a stumbling block to customer satisfaction.

With the widespread use of smartphones and the growing young consumer group, many restaurants keep up with the times by integrating self-ordering into the dining experience. Scan-to-order has become one of the main digital ordering methods for customers.

Typical scan-to-order for customers includes three steps: scanning a QR code, placing an order, and waiting for the food to be served. Payment services are still provided by cashiers. Although the long queues of people waiting for a table have gradually disappeared, new queues are now forming at the cashier’s counter waiting to pay their bills.

eRun’s Scan-to-Order system comes with a four-step process : scanning a QR code, placing an order, paying online, and waiting for food to be served. Its technology alleviates the burden on restaurants, allowing them to quickly process orders and payments in one go. Fast food shops and small restaurants experiencing labour shortage can therefore reduce long queues for payment even during busy hours.

In addition to improved efficiency, restaurant owners can also view real-time sales and payment reports on their mobile devices, getting information any time anywhere for business insights. For customers, there is no more worrying about waiting in line or paying at the cashier, offering them amazing dining experience. For overwhelmed waiters, after ushering customers to a table and leaving them with a QR code they can return to other front-of-house taskes.

Technology provides customers with a higher quality dining experience, but at the same time helps restaurants reduce waiter stress, improve operation efficiency, leading to increased profits.